Reference

How my88club Handles Your Personal Information

Your account with us carries real data — your name, contact details, and payment activity across Touch 'n Go eWallet, Boost, and GrabPay.

Data collected with your consentPayment details handled securelyYour right to access and correctCookies explained clearly

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HOW WE PROTECT YOUR DATA

Data Handling, Cookies, and Account Security

We apply SSL encryption across every page of the site and every API call between your device and our servers, so data in transit — including your Touch 'n Go eWallet or GrabPay transaction details — is protected end to end. Account access requires your password plus a one-time PIN sent to your registered number, which means a stolen password alone cannot open your account.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is navigated. You can adjust cookie preferences through your browser settings at any time.

Data Retention

Account records are kept for as long as your account is active and for the period required by applicable financial regulations after closure. You may request deletion of non-mandatory data at any time.

Third-Party Access

Payment processors handling Touch 'n Go eWallet, Boost, and GrabPay transactions receive only the data needed to complete each transfer. No marketing or behavioural data is shared with them.

Your Correction Rights

You can update your contact details directly in account settings. For changes to identity documents or payment records, submit a request through the Help Centre and our team will verify and action it.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how your data is stored, want to request a correction, or need to raise a concern about how we have handled your information, our support team is available through the channels below. Players in Kota Bharu and across Malaysia can reach us the same way — no separate regional line needed.

Live Chat Open the chat widget inside your account dashboard for the quickest response. Our team can pull up your account details and address data queries directly in the session.

Email Support Send your data request or privacy concern to our support email address. Include your registered account name so we can locate your record and respond accurately.

Account Help Centre Log in and visit the Help section to submit a formal data access or correction request. Requests submitted this way are tracked and acknowledged within a set timeframe.

What We Collect and Why We Use It

my88club Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you submit — full name, email address, phone number, and the payment method you choose, whether that is Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX. We also record transaction history and session activity to verify

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your identity, process withdrawals, and keep your account secure. Device identifiers and IP addresses are logged automatically when you access the lobby from any mobile or desktop browser. We use this data strictly to operate your account, process payments, and meet our obligations under applicable law.
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We do not sell your personal data to third parties. Retention periods vary by data type — transaction records are kept for as long as required by applicable financial regulations, while marketing preferences are held only as long as you remain opted in. Access to your
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stored data is restricted to authorised staff and our payment processing partners. Where local law governs how we may collect or retain your information, those rules take precedence and your eligibility to use certain features depends on what local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy at my88club

Here are the questions we hear most often about how your data is managed. If your question is not covered here, reach us through live chat or the Help Centre.

We collect your name, email, phone number, date of birth, and the payment method you register — such as Touch 'n Go eWallet or GrabPay. Device and session data is also logged automatically when you access the lobby.

Yes. Submit a data access request through the Help Centre after logging in. We will compile your account record and respond within the timeframe set by applicable law in your region.

Basic details like your email or phone number can be updated directly in account settings. For identity document corrections, raise a request via the Help Centre and our team will verify the change.

Only with payment processors — such as those handling Boost or DuitNow transfers — and only the data needed to complete your transaction. We do not sell or share your data for marketing purposes.

Transaction and identity records are retained for the period required by applicable financial regulations. Non-mandatory data, such as marketing preferences, is deleted upon your request or when your account closes.

Log in, go to account settings, and turn off marketing preferences. You can also contact support via live chat or email and we will update your record immediately.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoLucky Cat Reels InfoTerms & Conditions

How my88club Handles Your Personal Information

Data Handling, Cookies, and Account Security

Cookie Use

Data Retention

Third-Party Access

Your Correction Rights

Contact Us About Your Data

Common Questions About Your Privacy at my88club

01 What personal data does my88club collect when I open an account?

02 Can I request a copy of the data my88club holds about me?

03 How do I correct inaccurate information on my account?

04 Does my88club share my data with third parties?

05 How long does my88club keep my account data after I close my account?

06 How can I withdraw my consent for marketing communications?

Privacy Policy

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